Frequently Asked Questions
About Your Last Candle
How is a Last Candle different from other candles?
Last Candle Co provides a candle experience that is uniquely yours. Our candle consists of two parts: a Stone Vessel and a Candle Refill Insert. Each stone vessel is crafted to be a permanent and timeless piece of your decor, and our interchangeable Candle Refill Inserts fit seamlessly inside your stone vessel. With our variety of over twenty luxurious scents, you can select an insert that embodies the moment and place it inside your stone vessel, ensuring your space always looks as beautiful as it smells.
Is a candle insert included with the purchase of a Stone Vessel?
Yes, when shopping online at lastcandleco.com, you are able to select your scent insert from a variety of our Candle Refill Insert collections, so you can fully personalize your candle experience.
Some vessels, like collaboration vessels, come with bespoke fragrance inserts that are perfectly paired with the vessel. These specific vessels are not eligible for scent selection. All of our Candle Refill Inserts are still available to purchase separately- collaboration scents included.
Where does your stone come from?
Our stones are sourced from the finest quarries all over the world, including in Italy, Turkey, India, and South America. Each stone slab is hand selected by our founder Olivia to ensure every Last Candle is a beautiful piece that has pride of place in your space.
What ingredients do you use in your candles?
At Last Candle, our Candle Refill Inserts are hand-poured using a blend of coconut and soy wax, a natural and non-toxic wax that ensures ultimate safety for your home, family, and pets. Our scented Candle Refill Inserts are made with a combination of essential oils and fragrances that are free from sulfates, parabens, and phthalates. All our candles are also cruelty-free.
What is the burn time of your Candle Refill Inserts?
With proper candle care, a Candle Refill Insert should last for approximately 55 hours of burn time.
What should I do with my glass Candle Refill Insert jar after it’s been enjoyed?
We offer a recycling program. Return 5 enjoyed Candle Refill Inserts in exchange for an online voucher redeemable towards your next Refill Insert.
How should I best care for my Last Candle?
Proper candle care is crucial to ensure the best life for your Candle Refill Insert. We've outline our candle care & safety tips here.
Ordering
Can I get help deciding on a scent?
Last Candle was born to create experiences that connect you to your space, so we understand how important it is to find the perfect scents to reflect moments in your home. If you need help deciding what scents are perfect for you, we’ve created two helpful tools:
- Our Personalized Scent Quiz-helps find the perfect scents for your space
- Our Scent Discovery Set- allows you to bring six of our scents into your home and connect deeper with the scent notes
If you need further assistance, please contact us and we will be happy to help you decide.
Where can I buy Candle Refill Inserts?
Candle Refill Inserts can be purchased on our website, or at any of our in person retailers. View our current retailers.
Do you offer wholesale?
We do offer wholesale. Please contact us to inquire.
Shipping & Returns
Do you ship internationally?
We do ship internationally. You can find a list of our current shipping regions here.
How can I track my package?
Each order is fully tracked. You will find your tracking number in your order fulfillment email.
How do I change my shipping address?
If you entered an incorrect or invalid shipping address please contact us asap via email with the subject line URGENT and we will do our best to change to the corrected address. Once an order has left our facility, we regret that we are unable to make changes to the address provided. We advise you to review all details carefully before finalizing your purchase to ensure accurate delivery.
What should I do if something arrives broken or damaged?
If an item in your order arrives damaged, please contact us with your order number and photo evidence within 5 business days of delivery. Once we approve the exchange, we will email you a return label. The damaged item must be shipped back to us within 7 days of receiving this label. Upon receiving the damaged product, we will contact you to arrange either a direct replacement or store credit. Please note that items not reported or returned within the specified time frame will no longer qualify for replacement. View our full Return Policy.
Do you accept returns?
Due to the nature of our products, we currently do not offer returns or exchanges. However, every item is carefully inspected before shipping to ensure it meets our highest quality standards. Due to the nature of natural stone, your Last Vessel can vary in veining and texture from images represented online. View our full Return Policy.